At AuraResin, every piece is handled with care from our workshop to your home. This policy explains how and when your order will reach you.

Dispatch time

Orders for products currently in stock are dispatched within 24 hours of being placed. If an item is not in stock, please allow 3 to 4 days for dispatch. If your order contains items with different dispatch times, we will ship it together once everything is ready, unless you ask us to send items separately.

Delivery time

Delivery time depends on your location. Please allow up to 15 days for delivery. These timeframes are estimates and may vary due to courier delays or other circumstances beyond our control, such as weather, strikes or public holidays.

Shipping charges

We offer free shipping on all products.

Order tracking

Once your order is dispatched, you will receive a confirmation with tracking details by email or SMS. You can use these details to follow your delivery at any time.

Packaging

All items are securely packed to protect them in transit. Premium decor pieces are delicate, so we take extra care with every parcel.

Delivery address

Please make sure your shipping address and phone number are correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details. If you need to correct an address, contact us as soon as possible, ideally before the order is dispatched.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the item and its packaging. We will work with you to resolve it quickly.

Contact us

For any questions about your order or delivery, write to us at [your support email] or call [your phone number].

Check before publishing:

  • Free shipping comes from the feature strip on your website. If it only applies above a certain order value, or only within India, change that line.
  • 48-hour damage reporting window: I chose this as a common standard. Change it to match your returns policy.
  • Packaging line: I assumed protective packaging. Edit it if you use something specific, such as a branded box or foam protection.
  • Tracking: this assumes you send tracking details, so remove it if you don’t.
  • International orders: the policy covers delivery in general. If you ship abroad, I can add a short section on international delivery times, customs and duties.